![]() ![]() If you’re looking for relaxation, this isn’t the right place. The resort is affiliated with the Hard Rock hotels (the Legacy membership applies to all) and attracts the same crowd - loud, inconsiderate and obnoxious. They then tried to withhold the spa vouchers/limit how they could be applied in retaliation. The sales associates (other than one) were hostile, rude and aggressive despite my having been clear that I wasn’t going to be interested in purchasing. After declining, we were bribed with free spa services and agreed to attend. We were also begged by text message and in person to attend the sales presentation. We had a server lie to my dad, telling him the drink he ordered was correct when they in fact served him a lesser quality beverage and expected him to not notice the difference. I had to rebook them to be told the next day that it was a mistake and our original reservations were there. On our arrival, I went to confirm our dinner reservations made in advance and was told half of them were not reserved. From our doors left open by cleaning staff to hotel electronics being stolen from our room during our stay, it was one inconvenience after another. Pros: clean, beautiful resort with good food and responsive staff.Ĭons: the beach isn’t nice, the small pools are aesthetically pleasing but get too warm in the sun and while the staff individually are very helpful and responsive, they wouldn’t need to be if the resort was run properly. It’s never a 5stat holiday hotel it’s a 4 star business hotel at best Staff worked really hard but it was very clear they are overworked and understaffed. When I complained to the manager his answer was to ask me if I wanted him to see if he could find another hotel for me. Folk were appearing at 11.30 etc, prime seats held for them. When I had a meeting with the Customer Service Manager he said that this was only reserved until 10 am but the pool attendant th n said it was until 2 pm. With three unique pools and a holistic spa and wellness center each gives a sense of relaxed luxury, while exciting pop-up. Immerses yourself in the culture of the region, from locally-inflected cocktails and cuisines to the art pieces in the rooms. All tours are not offered on a daily schedule. Anyone taking gets access to their Hall Of Fame segregated area as well as reserved signs being put down at the quieter pool. Specialties: UNICO 2087 Hotel Riviera Maya - All Inclusive A new immersive experience with the white beaches of the Riviera Maya as background. At UNICO 20☈7°, youll meet Mexico face-to-face and experience rare access to the region’s most exciting locales and lesser known wonders. At UNICO 20☈7° Hotel Riviera Maya we embrace the local, from the food and drink to the spa treatments, to a selection of curated adventures. ![]() This hotel also has a Vacation Club where the equivalent of timeshare is pushed. We tended to use the quieter pool which was then used a few times for corporate groups which ramped out the noise levels. Nowhere in any online views did we hear anything about this being a hotel mostly used for corporate rewards trips meaning cabanas booked out etc on masse. ![]()
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